Sweetalicious does understand the importance of customer’s satisfaction and highly value their hard earned money. Hence, In the unlikely event that you may wish to return any product, our terms are that we will refund the cost of all merchandise received that is in unopened and undamaged condition. However, we will not refund the cost of shipping unless agreed otherwise.
Returns will not be accepted without prior Notice and Approval by our Team. Please note; No Returns will be accepted after 7 days of receipt therefore you are advised that you notify us of any issues within 24 hours of delivery. This will ensure a speedy resolution.
Please email firstname.lastname@example.org if you have any problems with your Order/Delivery with 24 hours of
All returned merchandise must be shipped by the customer and the postage cost will be covered by the customer. This cost will not be refundable unless agreed otherwise.
Due to health regulations, we are not able to accept any food based merchandise where original packaging is not FULLY intact.
All returns must be authorised by us. We will provide you with a reference number for your return and the return address to which the order will need to be returned to.
Every Customer is expected to inspect the condition of the packaging of the goods upon delivery. In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within 24 hours of delivery. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 1 week, (7 days), after physical receipt of merchandise.
Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation, however certain items such as Cookies and Potato chips are a high risk item and cannot be changed/refunded due to damage in transit by an external courier company over which we have no control.
We store our chocolate products in a cool environment to keep them in good condition during the warmer months. However once shipped we are unable to control the temperature that the goods are shipped at and therefore we are unable to take responsibility for items that, once delivered, turn out to have suffered any type of heat damage. If in doubt about a product’s perish-ability, we strongly encourage you to contact us prior to placing your order. If you would like us to wait until cooler weather before we dispatch, please let us know and we will process your order accordingly.